FAQs – Technical

  • Why do I get “Register Error”?
    • Before attempting to log in you must first Register your Family Account
    • If you’ve done this, and still having trouble, try uninstalling and reinstalling, to create a new Family Account from scratch.
  • Why is my app is not working?
    • Technology can by finicky, try uninstalling and re-installing the app and clearing your cache.
    • If the above doesn’t work, start again creating a family account but use a new username.
    • Contact us to troubleshoot if you still have issues info@HireandFireyourKids.com
  • Why do I get “Register Error”?
    • Before attempting to log in you must first Register your Family Account
    • If you’ve done this, and still having trouble, try uninstalling and reinstalling the app to create a new Family Account from scratch.
  • Why is my Kid’s username and passphrase not working?
    • Before attempting to log in you must first Register your Family Account
    • The Kid’s invite link may have expired if you did not take action immediately after clicking it (this is for security reasons).  Please go back into the app and Send Invite again from the Team screen.
    • NOTE: Kid’s first screen after invite link asks for a Passphrase Passphrase, not a username passphrase. 
  • Why did my Kid not receive the invite email/text?
    • Please check his/her JUNK mail
    • The latest iOS13 release has reported to be affecting several apps. In the app go back to Team, select player, and try inputting a different email or cell number for the Kid’s invite.
  • Why is my Kid not getting the Team invite on his phone or email?
    • Double check their JUNK mail
    • Try inviting that player again from the Team screen and select “Resend Invitation” if that still doesn’t work start again and invite a new player but create a new username for them.  They can use same passphrase.
    • The latest iOS 13 release has been reported to be buggy and affecting various apps.  If you’re using iOS13 the Team player invites may not work. Hoping apple bug fixes will be released soon.
    • When in doubt uninstall and re-install the app and clear your cache.
    • Still not resolved, contact us and we will troubleshoot with you info@HireandFireyourKids.com.
  • Why is the timestamp/time zone not correct?
    • We launched with a minimum viable product and are in the process of being time zone ready on an upcoming release.
  • Why haven’t my Game Rules changed?
    • When Game Rules are customized by you, they will save on the backend of the app and update when the upcoming pay period arrives which is defaulted to Friday.  On Friday you will get a notice that your Game Rules have changed and will be reflected on the Game Rules page.
  • Why am I getting an error message when I’m creating my passphrase?
  • Technology can by finicky, try uninstalling and re-installing the app and clearing your cache
  • If the above doesn’t work, start again registering a family account but create a new username.
  • HFK app is supported by Android version 6 and up and Apple iOS version 9 and up.  However, the app has shown to work on older versions too.
  • If your device is too old you can still play by using the web app version at app.HireandFireyourKids.com.
  • Why is my Kid’s username and passphrase not working?
    • Before attempting to log in you must first Register your Family Account
    • The Kid’s invite link may have expired if you did not take action immediately after clicking it (this is for security reasons).  Please go back into the app and Send Invite again.
  • Why did my Kid not receive the invite email/text?
    • Please check his/her JUNK mail
    • The latest iOS13 release is very buggy and it’s been said to be affecting several apps.   
  • Why is the timestamp/time zone not correct?
    • We launched with a Minimum Viable Product and are in the process of being time zone ready on an upcoming release.