FAQs – Set Up

  • Where do I find my username and passphrase?
    • Your username and passphrase are created by you.  Username min 4 characters & passphrase min 14 characters (includes spaces).
    • An e-mail or text will be sent to players welcoming them to HFK and providing their username for reference
  • Why can’t I use my regular login like I do for other apps?
    • We needed to build an initial Username & Passphrase set up so that we could offer the app to families with kids who don’t have their own email address or phone number. (You can set up the kids invites with parents email or cell phone number.
  • Why am I getting an error message when I’m creating my passphrase?
    • Technology can by finicky, try uninstalling and re-installing the app and clearing your cache
    • If the above doesn’t work, start again registering a family account but create a new username.
    • HFK app is supported by Android version 6 and up and Apple iOS version 9 and up.  However, the app has shown to work on older versions too.
    • If your device is too old you can still play by using the web app version at app.HireandFireyourKids.com.
  • Do my Kids need an email address or phone number to set up a user profile?
    • No, any player that doesn’t have a phone # or doesn’t have an e-mail to create their profile can use their parents e-mail or phone #. 
    • NOTE: The latest iOS 13 release has been reported to be buggy and affecting various apps.  If you’re using iOS13 the Team player invites may not work.  Double check junk mail, or try a different email or cell phone number and resend the Team player’s invite from the Team Screen.
  • What’s the difference with the Web app versus using the App Store or Google play app?
    • The only main difference with the web app is it doesn’t have the built-in notifications.  If you use Google Chrome on your computer you can receive them though!  
    • You can’t access the web app unless you purchase the HFK app from your favorite store.
    • The photo taking/sending option is not optimal in the Web app.
  • Why is my Kid not getting the Team invite on his phone or email?
    • Double check their JUNK mail
    • Try inviting that player again from the Team screen and select “Resend Invitation” if that still doesn’t work start again and invite a new player but create a new username for them.  They can use same passphrase.
    • The latest iOS 13 release has been reported to be buggy and affecting various apps.  If you’re using iOS13 the Team player invites may not work. Hoping apple bug fixes will be released soon.
    • When in doubt uninstall and re-install the app and clear your cache.
    • Still not resolved, contact us and we will troubleshoot with you info@HireandFireyourKids.com.
  • How do I add HFK app on my Kids devices?
  • I bought the app from the App Store but my Kids have Android devices do I have to buy the app again through Google play?
    • Your Kids can use the web app for free on any device or computer at app.HireandFireyourKids.com 
    • Otherwise, yes you will have to purchase again from the other store.
  • It won’t let me load the template why?
    • Templates can only be loaded once and if you chose to create your own from the start you can’t go back and load ours.  Best to create a new family account using a new username and start again downloading the template of your choice.  You can edit and add your own as you see fit after by sliding left to edit or delete.
  • My device is too old can I still play?
    • Yes, you can still play using the web app version at app.HireandFireyourKids.com  
    • Android version 6 and up is supported
    • Apple iOS version 9 and up is supported
    • HFK app has been shown to work on some older versions too though.
  • I forgot my passphrase how do I reset?
    • Use the “Forgot Passphrase?” on the login screen.  Will ask for your username and an e-mail or text, will be sent to your inbox to re-set.
  • How do I create specific Jobs per Kid?
    • Best to put their name in front of the Job (i.e. Nicole – do a load of laundry, Sam- do a load of laundry etc.).
    • Future versions will allow you to customize per Kid.
  • Can the Game Rules be customized per Kid?
    • No, not at this time.  We would love to release this feature with future versions so that each Kid can have their own Game Rules that best suit them.